My SkyShowtime app isn’t working

Here are some troubleshooting tips if you are experiencing issues with the SkyShowtime app on your mobile devices that include the following scenarios:   

• The SkyShowtime app doesn't appear in the app store.   

• You get the error "The content is not available in your region".   

• The content you're trying to play or the app times out and buffers/lags.  

• You cannot download content despite having the right plan and being within the download limits.   

• The cast icon doesn’t appear, and you cannot mirror content to your TV. 

• You're having trouble logging into the app.  

What to do? 

If you're signed in to the correct account and you are streaming from one of the countries in which we operate, try these steps:  

• Restart your mobile device: A simple device restart can resolve various issues.   

• Ensure that the IP address of your broadband network matches your geo-location.  

• Switch from home broadband to a mobile connection (hotspot) or vice versa to see if it makes any difference.  

• Make sure any VPNs you may be using are switched off.   

• Reboot your router to resolve potential connectivity issues.    

• Play other content: If the episode or film you're trying to stream doesn't load or you get pushed back to the homepage right after hitting the 'play' button, try streaming other content. If they play fine, chances are the particular episode or film you're trying to watch is corrupted. If that’s the case, we will report it to our technical teams. 

• Update the OS of your mobile device.   

• Delete and reinstall the SkyShowtime app on your device. This will remove any downloaded TV shows and films from your smart TV and log you out of your SkyShowtime account.  

• Reset your password. The site will ask you to enter your email address, so use the one you originally signed up with. If your email address is incorrect, for example, because of a typo, contact us, and we will help you fix it.    

• Make/model/OS version of your mobile device. 

• Name of your ISP (Internet Service Provider).  

• IP address.