Here are some troubleshooting tips if you are experiencing issues with the SkyShowtime app on your smart TV that include following scenarios:
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The SkyShowtime app isn't available in the TV store or says it isn't available in your country.
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You can’t install the app.
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Buffering, crashing and other content playout issues.
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You're having trouble logging into the app on your smart TV.
What to do?
If you're signed in to the correct account and you are streaming from one of the countries in which we operate, try these steps:
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Make sure your smart TV is among the ones we support: Apple TV HD (4th Gen) or above, Android TV 6.0 or above, LG webOS 3.5 or above, Samsung Smart TV models from 2017 or later run Tizen OS 3.0 or above, Hisense (VIDAA OS), models U6 (2022), U7 (2023), U8 (2024).
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Ensure that the IP address of your broadband network matches your geo-location.
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Switch from home broadband to a mobile connection (hotspot) or vice versa to see if it makes any difference.
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Make sure any VPNs you may be using are switched off.
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Reboot your router to resolve potential connectivity issues.
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Update the OS of your smart TV.
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Delete and reinstall the SkyShowtime app. This will log you out of your SkyShowtime account.
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Reset your password. If your email address is incorrect, for example, because of a typo, contact us, and we will help you fix it.
Need further assistance?
We're here to help! Contact us and make sure you have the following information ready:
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Make/model/OS version of your smart TV.
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Name of your ISP (Internet Service Provider).
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IP address.