If you are having trouble streaming content on the SkyShowtime website, here are some common scenarios and troubleshooting tips to help you resolve the issue.
"Streaming Soon" or "Not available in your region" errors
If you encounter these errors on your PC/Laptop or mobile device, try the following steps:
1. Check Your IP Address: Ensure that your IP address matches your geo-location.
2. Disable VPN: Make sure you are not connected to a VPN.
3. Switch browsers or use Incognito mode: Try streaming from a different browser or in Incognito mode.
4. Change Network Connection: If the issue occurs on a mobile device, switch from a home broadband to a mobile connection (hotspot) or vice versa.
5. Reboot Your Router: Sometimes a simple router reboot can resolve connectivity issues.
Buffering or "Something went wrong"/ "Internet is not working" errors
If you experience buffering or these errors while watching content online, try the following troubleshooting tips:
1. Try different content: If other TV shows or films play fine, the content you're trying to watch may be corrupted. Contact us to report the issue to our technical team.
2. Check your Internet speed: Ensure your internet speed is sufficient for streaming.
3. Change network connection: Switch between home broadband and mobile connection (hotspot) if the issue occurs on a mobile device.
4. Switch browsers or use Incognito Mode: Try streaming from a different browser or in Incognito mode.
5. Clear cache and cookies: Clearing your browsing data often helps resolve issues. Official instructions, depending on your browser, are below:
6. Check for Updates: Ensure your browser and device are up-to-date.
Additional support
If you are still experiencing issues, please contact us and provide the following information to our Customer Care agents:
- Make/model/OS version of your device
- Browser name/version
- Name of your ISP (Internet Service Provider)
Our agents will then look into this more to fix your issue.