If you encounter the message "Oops. Looks like your email is linked to an existing SkyShowtime account" when attempting to switch to a partner provider, it could be due to several reasons. Below are the common scenarios and steps to resolve them.
Scenario 1: Switching from Apple Store/Google Play Store to a partner provider
If you initially signed up for SkyShowtime via the Apple Store or Google Play and want to switch to a local telecom partner provider, you need to manually cancel your existing subscription first.
Steps to switch:
- Identify the subscription source: Check your paper or electronic invoices or bank statements to confirm if your subscription is through the Apple Store or Google Play.
- Cancel current subscription:
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For the Apple Store: Go to your Apple ID settings, find your ‘Subscriptions’, and cancel SkyShowtime.
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For Google Play Store: Go to ‘Subscriptions on Google Play’ in the ‘Payment and Subscription’ section and cancel SkyShowtime.
You will retain access to SkyShowtime's library and can continue watching content until the end of your current billing cycle. The cancellation confirmation email will inform you of the remaining days.
3. Sign up through a partner provider: Once your billing cycle ends, visit the website of the local telecom partner provider available in your country and sign up for SkyShowtime there.
Scenario 2: Switching between partner providers
If you already have an active SkyShowtime account with a partner provider and wish to switch to a different partner provider, you must first cancel your existing subscription.
Steps to switch:
- Contact current provider: Reach out to your current service provider for detailed instructions on how to cancel your subscription.
- Wait for the cancellation confirmation: After cancelling, wait for confirmation and the end of your current billing cycle.
- Sign up through a new partner provider: Once your subscription is fully cancelled, you can sign up through the new telecom partner provider's website.
By following these steps, you can effectively manage your SkyShowtime subscription and switch to the provider that best suits your needs.